Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. So you can bag the best deal with total flexibility to change your plans if you need to. Wisecars does not take responsibility for partners response times. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please make sure you return the vehicle to the same rental company from which you collected it. A common issue that many vacationers face abroad is unfair fuel policies in car rental. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Wisecars does not store credit card details. I booked a rental car in Germany and had a flight get delayed that was going to make me late. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Dominik B was very helpful and nice.However the site is not the best. In that case, please contact your bank for additional details. Minimum age requirements on larger cars may also be higher at some locations. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please read the following to know what is included/excluded in our coverage offers. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. If this is the case, it will be clearly stated on your voucher. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. We can accept no further responsibility when there is no out-of-hours service available. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. They will need to show their drivers license, which they must have held for at least two years. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. This one doesn't really need an explanation. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Read more from https://www.wisecars.com/en-us/reviews. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. I will give you a five star rating. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. All related documentation must be kept if an insurance claim is submitted. Amendments can only be made up to 48 hours before the pick-up time. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. As with any amendments, just scroll down to the bottom of this page and create a support ticket. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). I had rented cars for myself and others through Wisecars many times. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Some Car Rental Companies in some rental countries may also require an International Driving Permit. You can amend your booking information or cancel your booking in a few simple steps. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Special price and hope that it will be the same at location. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. All related documentation must be kept if an insurance claim is submitted. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars believes in protecting your privacy. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If additional information is required, the process may be extended for another 28 calendar days. We do not delete personal data on the request of a third party. Email: cancellations@wisefandi.com Fax: If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All cancellations outside of the aforementioned timeframes will not be refunded. Wisecars falsely advertised vehicles for rental on their website. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. No way has this company got 4.5stars. There rating is probably false and it never mentioned a basic passage. We do not delete personal data on the request of a third party. In that case, the special cancellation terms are presented during booking. Cancellation Protection can be purchased only at the time of booking and is not refundable. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The use of our website signifies your acceptance of these Terms of Service. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Excess Protection covers up to USD 1000 of your excess. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Your contract for car rental will be between you and the Car Rental Company. Consider the cancellation policy. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Powered by. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. You can also find this information in the pick-up and drop-off details. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Experience right now is good only just booked will have to wait to see when I pick up the car. It is highly recommended to call the police even for the smallest of damages. Garantljuk, hogy minden rtkels vals. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Email Protect your account with two-step authentication Send code Please read carefully the terms of the Car Rental Agreement before signing it. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Mr. Mateusz. Fill in your personal information and state your request. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. In all these cases, you will receive no refund of the money you have paid. Alternatively, just sign in or register using your Google or Facebook account. No charge will be made for amending your booking before the start of your rental. Fill in your personal information and state what you wish to cancel or amend. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. 21 helpful votes. Date of experience: 07 February 2023. Wisecars customer support is available 24/7. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. In all these cases, you will receive no refund of the money you have paid. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Thank you guys for that excellence!!! Please note, it is your responsibility to provide all the above-mentioned documents. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Due to this protection, it cannot be read by any third party. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. They may be needed if you wish to make a claim. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Companies can ask for reviews via automatic invitations. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. In peak periods this may not be achievable. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. 2023 Wisecars. What's Wisecars' cancellation policy? These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. He explained to me patiently and clearly. The rules that apply to the main driver also apply to any additional drivers. 1 Previous_Golf_5959 2 mo. My trip to NZ had to be cancelled due to the cyclone that hit the area. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 We will send you your rental voucher 48 hours before your pick-up time. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. You will find the telephone number in the Car Rental Agreement. Use small print to hide from truth. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. It goes against our guidelines to offer incentives for reviews. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Excellent! Surely it's illegal in USA to drive with no insurance. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Amendments can only be made up to 48 hours before the pick-up time. Some of this include complete insurance and others do not include it at all. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Due to this protection, it cannot be read by any third party. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. 2023 Wisecars. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Expired or provisional licences will not be accepted. All rights reserved. They may be needed if you wish to make a claim. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Wisecars Protection Package ensures that you are protected should anything go wrong. Wisecars will process your cancellation refunds in 7 days. It is highly recommended to call the police even for the smallest of damages. We use dedicated people and clever technology to safeguard our platform. There might be differences based on offers. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I refused to pay and they refused to refund me my $535 back. available for purchase from the car rental company, or. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Minimum age requirements on larger cars may also be higher at some locations. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. All this experience and expertise is aimed to ensure you get the best experience. My issue has been resolved. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Renting a car and want to make sure you know how car rental works? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Please note that all additional drivers must also show a valid driving licence at pick-up. See the full list of exclusions under section Deductible Protection Products will not cover. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Only when all documents are present and severe negligence can be excluded, a refund will be processed. All bookings include free cancellation up to 48 hours before the pick-up time. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. What's Wisecars' cancellation policy? Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars is an online vehicle rental broker. We can accept no further responsibility when there is no out-of-hours service available. If you are late for your pick-up, you could lose your car. What's Wisecars' cancellation policy? Please note, making a new booking may result in the change of the Car Rental Company. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Your browser settings can be set to inform you before receiving a Cookie. All cancellations outside of the aforementioned timeframes will not be refunded. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Great service! All rights reserved. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. She was very kind and helpful! Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. rj vlemnyt. Amendments can only be made up to 48 hours before the pick-up time. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. www.wisecars.com. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. It is entirely up to the Car Rental Company whether they decide to do so or not. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. All rights reserved. Wisecars will inform the complaint submitter on how to proceed if needed. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Trustpilot is assessing this review in accordance with our flagging process. One of our helpful agents will be in contact with you to address the request. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will have to leave a deposit for the fuel. Even a basic insurance. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars.