Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Adele FaceTimes fans as some demand refund for flights and hotels over 'Such tickets will become void and the ticket holder refused entry to the theatre. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Suggested Article: Verizon Wireless SMS Refund Settlement Details. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Event dates, times, venues and subject matter, which are listed on the ticket, may change. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 3.3 Laws and Regulations. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. PDF FanFair Alliance - Ever get the feeling you've been cheated? Can Australians join in? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Not only no refund. "If . Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Viagogo denies withholding refunds for gigs hit by coronavirus As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. In the case of refunds, we appreciate our customers' patience while we process their request.'. But to her frustration, Viagogo claimed the refund could take several months. ! Harry Styles Tour 2023. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We do not control the information provided by other users which is made available through the Site. Arctic Monkeys Concert Tickets. administrator or law firm. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. This will be posted quickly, exposing the company and letting others see what happened to you! contends that Viagogos action is in direct violation of the companys stated policy. Can you get a refund on an event cancelled due to COVID-19? 2. My partner has a job where he is required to go away at the last minute. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. How to Request a Stubhub Refund [98% Success] - DoNotPay the price it is sold for on the primary market). They keep finding excuses as to why it has not been processed. Please add me to this list as I am almost 100% sure I got scammed. Which? 21 December 2016 at 10:00PM in Theatre, concert & events tickets. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. says firm changed policy to deny refunds if tickets can be used in 2021. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. viagogo - Buy & Sell Concert, Sport & Theater Tickets You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Anna Netrebko concert canceled by Taiwan orchestra According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Trying to call the customer service is ridiculous with 3 hour wait times. 2.9 Seller's Confirmation Obligation. Viagogo - PayPal Community Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 4.Select the button beside the transaction you want to dispute, then click Continue. 3. Romeo Santos Tour 2023. I'm at the point that a class action . Concert cancellations blamed on COVID variant leave ticket buyers How do I get a refund from a ticket seller? - Which? "If it's been canceled, chances are you're . 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. About Us I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. You will receive an email notification from Viagogo explaining the same. Elton John Concert Tickets; Andr Rieu . Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Read Customer Service Reviews of www.viagogo.com - Trustpilot Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. 7.2 Copyright. Travis Scott performs on stage during Wireless festival in London last year. It states that if an event organiser offers tickets to . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Harry Styles Concert Tickets. Taking this information, will will help rectify you complaint! I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. This article is published to give you an update regarding the class action filed against Viagogo. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets.