They sat us down with our salesman in a large room. Emails found on company website members@palmeravacationclub.com 100% Support 0 0 Palmera Vacation Club website BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. I called the number they gave me three times to cancel the contract but no one answered. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. Barcelo/occidental vacation club is a rip off. We attended the 90 min presentation this past weekend in Hilton Head Island. In Share your photos and videos with others to prove the truth of your words. No. In may 2019 i received a blank form from mr sheldon his contact is 843-842-2490 ex 227 requesting me to sign and return the document back to hm. This review was chosen algorithmically as the most valued customer feedback. get quotes and more. She gets rude too and tells us she guesses we just like to waste all of our money. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. | Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Learn how the rating is calculated 1 complaint. Had enough of Palmera. 602560941. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered. Complaint Resolution Index (CRI) Explained. Reviews are most valuable when they are original and unbiased. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. The complaint has been investigated and resolved to the customers satisfaction. We paid cash, so we don't have that leverage. Our records indicate the company failed to respond to the one complaint brought to its attention. It's clear there is no intention of honoring that. Also publication TIMESHARING TODAY. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Palmera Vacation Club: Reviews, Complaints, Customer Claims When I called the number on the email, it took me to an automated service. So he takes us to another person so we can "check out". Need to file a complaint? The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. Judging by everything I'm reading, nothing has changed and they are still lying. A lot of robocalls are currently making this pitch. At this point I just wanted to get my money back and get out of there. At our age changing made sense if this transition occured. true. Consider how much of your income goes towards bills and what you have left over at the end of each month. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. Now, multiply this over the next 50 to 60 years. Desired Settlement: cancellation of contract with no negative credit report filing. I called in late November and was told that my dates were not open to call again in January. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Hawaii TAT Broker ID #TA-023-193-6000-01 Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. get quotes and more. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. Write reviews, ask and respond to questions, Please dont include personal, political, ethical, or religious commentary. Help please. and told them we wanted to cancel the contract or they could All my nightmarish thoughts include PCV charging my card for membership fees, this loan payment, etc. He quickly started to get upset with us, making smart comments to us too (like other people on this thread). Here it is a year and 1 maintenance fee later, no bye bye timeshare. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. Save. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Timeshares are considered bad because they are not a financial investment, and it can be challenging to get out of your timeshare contract. Click here to explore the Palmera Portfolio. They were looking for Maintenance fees. Other restrictions may apply. The Palmera membership also included a Quest You wont have to exchange your vacation week or points. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. RCI members must redeem this exchange offer through the contact center. Who do I contact? Write reviews, ask and respond to questions, Re: Palmera Vacation Club 4 years ago Save I am having the same problem. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Fla. Our ETA was just after 5, so I wanted to call in. *****. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. What is the cost??? Copyright 2020 Business Consumer Alliance All Rights Reserved. 602357907. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". BCA has no information regarding government actions at this time. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Already have an account? The letter I sent via fedex was received by someone at PCV this morning. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. Pay only $199USDon your exchange fee when you book select Orlando resorts. They just came to our room. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. 1 complaints for Palmera Vacation Club. There are many benefits of timeshare, but if you arent going to use it to the fullest, you may miss the opportunities! We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. would get enough money to pay off their time share. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. In fact, about 85% of timeshare owners love their brand or resort. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). a 5 week time share at Island Links Resort in Hilton Head, SC. File a complaint. All Rights Reserved. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. One of the worst decisions of our life. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Palmera you have take advantage of to many families and it is time for answers. This offer only applies to new reservations. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. They lied that we could be able to sell our Bluegreen Points (not one call in about a year). Taxes, additional fees, and charges may apply. Just hold your ground when dealing with these "salesmen" If you feel uneasy about the answers you're getting (or not getting) don't buy into it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review was chosen algorithmically as the most valued customer feedback. get quotes and more. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. After all, it's not their money but yours. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. The first clue should have been that the Quest Not to mention, timeshare resale scams can target owners in need of relief. It is not a good financial decision for us right not ($25,000 with $5000 down, $499 a month at 17% interest!). Promotional discounts and offers may not apply to all properties. We have had two BAD ENCOUNTERS with Palmera. We put down $1200 on our credit card and signed the financing paperwork for the rest. Don't have an account? Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Offers void where prohibited by law. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? I just feel so bad for all of the people that get swindled by vultures like these. Location. Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature. My points being correct. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear. Nothing that the salesman presented to us was Read full review of Palmera Vacation Club. Vacation Club membership. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. After checking in we were paired up with the salesman. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. The travel prices the salesman more, How to spot a Mexican Resale/Bank Wire Scam, Browse all 3,924 Timeshares / Vacation Rentals topics , http://www.tripadvisor.com/help/how_to_edit_your_posts, Grand sirenas premium club /Ultimate leisure club info, Beware of VRBO - Yet ANOTHER VRBO vacation scam. I hope you were able to get some resolution on your problem and aren't stuck with this scam of a vacation club/timeshare. Live 5 Investigates: Dozens of complaints filed against local vacation Sounds like your bases are covered. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. If you enjoy the TUG website/forums or found value in the information you learned from TUG. Extra VacationsSM getaways prices are based on a seven-night stay. Check the spelling of your query. After purchasing, I was told to just click Book Me and schedule my trip. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. They lie right to your face and then remind you that nothing they say is legally binding! Usage Type Annual . Read full review of Palmera Vacation Club. BBB Business Profiles may not be reproduced for sales or promotional purposes. How much do you spend normally on your hotel? Not only is the average cost of a timeshare much lower than your lifetime of vacations, but timeshare units offer much more space than the typical hotel. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. We bought 3,000 points for around $13K. The price level of this organization is high according to consumer reviews. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. But once visitors stop in the sidewalk to hear the pitch, they learn theres much more to the free maps and guidebooks. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. All of the lies, promises, and representations are part of the scam. Others, however, pose a big financial risk. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. Re: Palmera Vacation Club At this point I am willing to let them keep the money they sham me out of. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a matter of policy, BBB does not endorse any product, service or business. Promotional discounts and offers may not apply to all properties. Write reviews, ask and respond to questions, He pulls a skeezy car salesman trick on us and tells us that he spoke to his manager about us and he is allowed to give us special access to extreme discounts that he normally isn't allowed to do, but it's a special circumstance and he really wants to make us happy. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. We asked plenty of questions, figuring 4 heads were better than 2. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Respectfully, Member Services DepartmentPalmera Vacation Club. He wouldn't take that. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Exchange: CST: 2046555-50. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. the 2 timeshares we were trading in would be sold and that we So they could either buy it back or he'd just quit making payments, so they let him out of it. He started to get pushy when he got into his sales pitch. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. we are convinced we made a BIG mistake and composed a letter to cancel the contract. According to ARDA, the American Resort Development Association, the average cost of a timeshare in 2019 is $21,445. This is not the first time that we have had issues with getting people to respond, Desired outcome: 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. My biggest fear is the financing paperwork I signed. Nothing that the salesman presented to us was true. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. I would also send a copy via USPS certified mail with tracking today. My son in law own(s/ed ?) With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. If we can verify it in our system, an email will be sent to you with your password. Taxes, additional fees and charges may apply. We bought 3,000 points for around $13K. Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). Our credit is being held hostage by Palmera Time Share. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Someone's going to jail and it isn't me. The travel prices the salesman With points, you have the utmost flexibility with booking trips where and when you want. These vacations are limited. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Palmera Vacation Club. Reviews - Palmera Vacation Club Some restrictions apply. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Why? You May Like: What Is The Cheapest Caribbean Vacation. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. We bought 3,000 points for around $13K.