If you were to take direct space or a sublease you would also see these fees in your rent annually. I signed a lease agreement with Regus for an office space Become better managers and business leaders by achieving optimal personal and business performance. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Appreciate your immediate reply. It is IMPOSSIBLE to get them to stop charging. Regus keeps its policy for payment from customers, only. I still didn't get my retainer back. Were clear about this from day one. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Get Regus can be contacted at (262) 832-3700. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. They are scammers, and incredibly dishonest. Hard revenue focused. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This course is a must for every manager who aspires to be a leader and a success in his or her career. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Regus helps businesses find and create the right workplace for their people. So now you can enjoy more, for less. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Build an instant presence wherever you need to be, at prime business locations. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Share your photos and videos with others to prove the truth of your words. Thank you! The reason why we're asking all our customers to provide details online is to prevent fraud. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The company left an official comment to this complaint. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Paid for parking online and have now received parking ticket from private company. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Any that you do not require can be opted out through your online account. I am a small business and cannot afford any of this. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I have been renting an office space at Regus in Kings Hill for over 12m now. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I got an email from trustpilot. We have office space and more to suit all budgets, in every city of the world. I couldn't get my retainer and called them. If you refuse to pay their bogus invoices they will send you to collections. She promised me that I could get it on October 19 because it took 48 hours. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. That exception is made on the understanding that an additional service retainer is payable. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We use dedicated people and clever technology to safeguard our platform. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Find event and ticket information. Regus Reviews - 265 Reviews of Regus.com | Sitejabber You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Our coworking spaces are designed with collaboration in mind. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. A member of our team will get back to you as soon as we have the details. We ask all our customers to add an automated payment method to their account. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. This company has the worst customer service I have ever experience in my life. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. What a ridiculous it is! Please could you send those details to me at lorraine.brule@regus.com so I can support you? The company left an official comment on this complaint. S. Where's gone them? on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB As you can see from your statement of account, available online (e.g. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Went through the cancellation process but the system wouldnt cancel my membership until the end of November. I am a small business and cannot afford any of this. 2. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. This company bills you for services you do not use. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber This company has the worst customer service I have ever experience in my life. October 14 Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Thank you, Lorraine Brule Global Customer Service at Regus. October 23 evening After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Please advise what can we do to get back our retainer refund? We moved in to a Regus office in JAN 2022 and moved out JAN 2023. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Such companies should not exist. Using our center address on your website is illegitimate without an active agreement between us. It goes against our guidelines to offer incentives for reviews. (Sandra, I used the portal at first, however, your system made an error.) It won't go in any direction! Requesting your retainer refund is very easy: simply log into your online account (i.e. Where appropriate, well also take steps to prevent the situation from happening again. Absolutely unacceptable behavior. 7. www.myregus.com) and go to the End Agreement section. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Requesting your retainer refund is very easy: simply log into your online account (i.e. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Its an automated process. They still continue to send invoices with no one responsible to be there to answer. If you have a helpdesk contact, we would expect a 24hours reply. She apologized to me and promised me to rush to send me it by coming Wednesday. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. They said usually they will refund the retainer one month after the lease is over. Prices are subject to change and will vary depending on the specifically selected products and services. If it has been longer than 30 days, please get in touch so we can investigate further. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. It is clean and smart and well organised. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Regus always emphasized that it keeps its policy. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. (Update) Do not delete my post! truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. As you can see from your statement of account, available online (e.g. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. They charge your card for amounts more than stipulated on invoices! A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Browse our full range of products and services. Shady from Regus. Is this legal? : r/AusLegal - reddit A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. This company offers executive suites & office space, virtual offices and meeting rooms. One time I was waiting on the phone for almost three hours. Please email me at Lorraine.brule@regus.com with your company name and details. Originally, total costs 20k THB, but end up with 50k THB. The additional increase in your monthly fee is due to the annual indexation. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Customer service is simply poor. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. We will then confirm your retainer refund date and amount in return. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We pay those as well. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. same goes with debt collector from malaysia that emailed me abt 3 months ago. Regus is a scam. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Suggested companies are based on peoples browsing tendencies. Its an automated process. I called them again, which procedure took my time for 3 hours. Requesting your refund is easy. Please email me at Lorraine.brule@regus.com with your company name and details. It is clean and smart and well organised. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. BBB reports on known marketplace practices. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! 9. Access our global network of workspaces and business lounges as often as you need. September 14 I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. We did not put a "2000 dollars bill in front of you". A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Here is my summary to strive for a refund of the retainer. Regus is a complete and total scam company. This will ensure the agreement ends at the current final date and will not renew further. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. DO NOT give them your payment info, DO NOT sign with them. That exception is made on the understanding that an additional service retainer is payable. You should do so via your online account (www.myregus.com). Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Regus lacks personal approach The centre's staff are friendly and helpful. This will surely increase the credibility of your complaint. Customer service is simply poor. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. but when u need support / CS to talk and solve ur problems its literally non existant. We may have received incorrect data. Prices are subject to change and will vary depending on the specifically selected products and services. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. They would not remove the items that I didn't want. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I asked a receptionist to help my issue to the Regus help desk. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Yelp Ts and Cs apply. *T&Cs apply. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Regus flagged this review for containing harmful or illegal content.Read more. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Need to file a complaint? I would recommend that anyone considering using this company to think again! Changes in an organization are about more than just policies. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Companies can ask for reviews via automatic invitations. Don't be fooled by that. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Do not delete my post, I will copy and paste it to spread again and again. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Thank you, Lorraine Brule Global Customer Service at Regus. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Office staff are always friendly. I told you my account number is 9054006! The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Stay away!! But when It comes to a refund retainer. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. We will then confirm your payment date and amount. Regus in Waukesha, WI 53188 - (262) 832-3700 Find event and ticket information. Agile and Scrum Certification Training in Fort Myers, FL I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. You should receive your refund within 30 days after your end date. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Theyre a great place to connect with colleagues, clients and other like-minded businesses. This review was chosen algorithmically as the most valued customer feedback. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond.
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