You will need to provide your account information and payment method when you call. ConsumerAffairs is not a government agency. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. It can take up to ten days for this service. All of our rings are sized to what has been determined is an average finger size. Top of the Page, When will my credit card be charged for my in-store pick up? For more information about reviews on ConsumerAffairs.com please visit our January 25, 2023 by Ana Stanar. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Not a phone call. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Date of experience: December 21, 2022. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I suggest you find a better place to buy your Jewelry if you want good service. I wish they could be bottled and distributed for anyone doing their job everywhere. (Trade-ins are not accepted at kay.com. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. 8:30am - 10:00pm; Tue. Credit options: To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Frequently Asked Questions - Kay We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I called her desperate to find a band for my wife that was getting discontinued. I then went to put it on and the chain snapped immediately. TargetCW. I wouldnt recommend this place at all. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Returning your KAY purchase is easy. I got an email on December 29th saying I would get my refund in 7 days. Sign in to add more and ensure your Favorites will be available on all your devices. Please see our return/exchange policy. color: #515666; Design-a-ring: Copyright 2022 Consumers Unified LLC. Be Blessed and Take my advice Please. What is the difference between natural and lab-created stones? Solitaire engagement rings are the perfect representation of your love and commitment. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Get questions answered and resume your conversations easily! She then said she would be escalating to district manager. The millimeter is our standard unit of measurement for jewelry dimensions. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Explore a wide variety of the world's most classic ring setting, available in a variety of design options. There can be some limitations, so pay attention. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Top of the Page, Do you offer any warranties on your merchandise? My store experience at Kay Jewelers was absolutely amazing. . Here, KAY Jewelers is offering you $25 OFF on all their products. they accept all major credit cards, PayPal, and Apple Pay. Not an email. Not very customer friendly, Desired outcome: It was a great relief to have it arrive so soon. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. I came by with my boyfriend to just look around. The earrings physically broke on second wear, in February. Well start sending you the news you need delivered straight to you. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 This is a great jewelry store to get anything my wife wants. Unfortunately it was too small, so he took it to Kay's. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Call KAY Jewelers customer support team and get help with any problems. You have added the max number of Favorites. For a price quote on specific engraving requests, please visit your local KAY store. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. What is KAY Jeweler's return and refund policy? 10 days later I have nothing. Customer Service - Kay She returned my call within an hour. They had it sent back and returned on December 29th. Even though it didn't ship yet I was told they cannot change the city state and zip code. a:hover { 5 Ways To Personalize Your Anniversary Gift. Desired outcome: You are going to save $50 OFF with it. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Kay Jewelers Customer Service Representative Salaries in the - Indeed My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Associate then call the manager and was able to find when I was about to leave the store. I bought 2 rings from kay. We were never notified about the incident. Top of the Page, What is the difference between natural and lab-created stones? Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn Google+. Desired outcome: When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. I absolutely will never shop with Kay's again!!! If I want to mail a payment , what address should I send it to? We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. I highly recommend this store and customer service representative. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Kay Jewelers Credit Card Payment Address I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. I have spent a ton of money at Kay's because of Chris. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Text (855) 929 - 4190. She found the exact ring at another kay store in riverside. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. I don't believe that we should be charged. At Kay.com, they strive to provide the best customer service possible. Monday to Friday: 7 AM 1 AM ET. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Don't worry, the conditions for using this coupon are very broad. My account is [protected] if you have any questions or need to search the account. They treat their employees like numbers. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Totally understandable. We encountered an issue signing you up. This company is a SCAM with jewelry. That ring is worth 3x that amount now, and $600 for it is unacceptable. AffirmLearn More Top of the Page, Do you have a trade-in policy? It's time to enjoy your shopping with such a big sale. KAY Jewelers Credit Card - Home - C.comenity.net Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Unsubscribe easily. } What do I need to bring with me to the store to pick up my order?
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