If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Copyright 2007 - 2023, ContactHelp.com. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub changed its refund policy about a month ago. I had to ask for a manager. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. So the funds are available but you only adhere to the state-by-state laws? The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. but I havent been able to get in contact with anyone from StubHub. I would like cash refund too. Request and Get a StubHub Refund Right Now. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Supervisor " would NOT SPEAK WITH ME. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Otherwise you will receive a voucher for 120% of your purchase price. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Since its inception 22 years ago, StubHub has grown to 800 employees. The clause is designed to protect both buyers and sellers. If your payment is pending, well cancel the payment. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There you will see your canceled event credit along with a link to request a refund instead. Ohio Attorney. Covid 31 Refunds 41 StubHub 211. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Apply your StubHub balance during checkout on your next purchase. No. What Happens If I DonT Pay National Insurance Contributions? StubHub customer service phone numbers and support Keep in mind that you may not be refunded in money. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Very dissatisfied customer. How do we request the refund? I was refused to talk with a supervisor , I had 4 tickets listed. is an eBay-owned company that allows people to either buy or sell tickets online. They showed my same seats that they cancelled sold and the payout. We cant contact them and ask them to lower their prices. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? How do I request a refund? - Ticketmaster After the switch, you will enter the email address you use to access the community in order to reset your password. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. To reach Customer Support call 1-866-788-2482. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Many companies featured on Money advertise with us. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets "The return of live events, the input of customers, partners, and regulators, and the . Are You Having Trouble Getting in Touch With StubHub? DoNotPay doesnt care about that. and take advantage of this neat service whenever you need it. Make sure your email address is spelled correctly. Buy sports, concert and theatre tickets on StubHub! Interactive chat All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. 1.866.788.2482. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Hawaii StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. They are printed with duplicate. We are changing the way you register and sign-in to the StubHub Community. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Find the sale. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Refunding tickets to a cancelled event - stubhub.community If you purchased on a registered account, your credit is available within your StubHub Wallet. I had a fraudulent charge on my credit card account from Match.com. You already know that. This watermark prevents others from copying them. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Enter your gift card PIN in the PIN field when prompted. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Otherwise you will receive a voucher for 120% of your purchase price. Explain your scenario, and provide any applicable evidence. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Find contact information here. I live in GA - was supposed to go to a premier league game in England in March. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Personal Loans can provide financial relief during an emergency. I been buying and selling for 12 years with them. I was a no show due to a soft water flooding of o Reach out to customer service representatives via social media, Call the event organizer and state your case. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. StubHub to refund canceled events after pandemic complaints JEVAR IS WHO HANDLED MY CALL. How do I contact StubHub for a refund? Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Your sale is valid and you will be paid on your sale 5-8 business days after the event. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Depending on where you live and how you got the tickets, you may be due a cash refund. Solved: Refund in Progress - StubHub Community You can also try refreshing your Listings page. What a horrible service! Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Customer service all the way to your seat, 2000-2022 StubHub. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. We do still love going to events and want buying tickets online to be easy and safe. How to Request a Stubhub Refund [98% Success] - DoNotPay Learn more about how we make money. Review the StubHub return and refund policy at ReturnsAndRefunds.com. https://money.com/stubhub-refunds-covid-19-cancellation/. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. I received an access code that didn't work and Customer Service asked me to give the seller a little time. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. This happens when tickets are reprinted, but they are usually still valid. If you have already been paid, we'll charge your credit card on file to recover the payment. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. No problem. South Carolina, Great so in the future dont use stub hub because you cant get your money back. See if youre using the right email and password. To reach Customer Support call 1-866-788-2482. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Support : StubHub Events postponed or rescheduled won't be refunded, Fowlks said. In other words, when it can be too late to get a refund. Guaynabo, PR 00968. DoNotPay can be by your side during the process and help you sue any company in small claims court. Sometimes email clients send our first email to a spam or promotions folder. Let us teach you the major money lessons you NEED to know. How do I contact StubHub support? - KnowledgeBurrow.com Get immediate StubHub support from HelpOwl.com. Get useful tips, expert advice and cute animals in your inbox every week. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Having difficulty navigating this. You can reach the corporate office at 415-222-8400. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Registered users: Log in to your StubHub account. Customers can keep their credits if they like. We just sent you a welcome email. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. . Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! From everything weve seen, the StubHub customer support is quite thin, to say the least. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Does StubHub have live chat? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Find contact information here. Sit back and relax while we do the work. Copyright 2020 Scripps Media, Inc. All rights reserved. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub is also required to process any refund requests it receives going forward for the events at issue. How long do StubHub refunds take? - AdvertisingRow.com Sorry we couldn't be helpful. on 2/28 at 12:51PM Click or tap See actions and select Make changes. Absolutely, you can list these tickets for sale on our site ! Check out the table below to see the best alternatives to StubHub. Ticket buyers and sellers say StubHub owes them after widespread event Reply anytime to let us know how we can improve. To reach customer support call 1-866-788-2482 Find contact information here. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub refunds: How to get cash instead of credit for events - KHOU Please take the tickets directly to the box office for a refund. A few days later I'm only paid out for 1 set of tickets. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Ticketmaster for Ever. Horrible customer service. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. It's a code that starts with SH followed by some numbers. 1:00. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Stubhub said they have the seats were listed until a hour past kickoff. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub is offering the retroactive refunds now because the live events industry is opening back up. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. DoNotPay records the details of your purchase to boost your chances of winning the refund. Viagogo, a tickets marketplace, bought StubHub in February 2020. No matter how you get them, well email you when theyre ready. The clause is designed to protect both buyers and sellers. Still learning the basics of personal finance? In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. How to Get a Refund from StubHub - Christian Small Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Sellers . 03-31-2022 08:37 AM. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. They're upset StubHub is refusing to . StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money They have a VOID watermark. NewsletterDollar ScholarStill learning the basics of personal finance? We'll do our best to get back to you in the next 24 hours. StubHub changes its refund policy during COVID-19 pandemic - WKBW An email might never be responded to, and the same goes for phone calls. 7 calle 1, Suite 204 Buy sports, concert and theater tickets on StubHub! There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. There Application crashes. this link is to an external site that may or may not meet accessibility guidelines. Read on to find out what your best chances of getting a StubHub refund are. What happens when an event is canceled? : StubHub We know your first point of inquiry is whether or not StubHub issues refunds in the first place. New Yorkers, however, are in luck. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Yes If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . They may sell them for more or less than face value. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Who do I contact? Ticketmaster will be the only place selling VIP Tickets though. Click here to update this department. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec The credits are valid through the end of 2022. Maryland: Purchased 2 NFL tickets on StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Check out the table below to see the best alternatives to StubHub. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers.
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