trugym customer service. Join the 270 people who've already contributed. They offer classes which I have found very useful for my weight loss.
Here are 8 tips for writing great reviews. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! They now refuse to refund monies taken. | Read 61-80 Reviews out of 267 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. We also ensure all reviews are published without moderation. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. Good luck getting them to answer the phone. The gym in Luton in Parkstreet are forever changing staff . Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. i, Be vigilant about their policies. Poor customer service and conflicting information provided by staff! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Join the 270 people who've already contributed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. This company doesnt care about its members, its purely about money for these people. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Voice your opinion today and hear what 263 customers have already said. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Save your money, go elsewhere. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) How many stars would you give TruGym? The response by the manager was delayed and unprofessional. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Hi,There are no induction classes for new joiners on weekends. beyond me , they have sullied their name. why is jason ritter in a wheelchair I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. No warning, no contact via letter or email. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. We use dedicated people and clever technology to safeguard our platform. With an attitude like this it will surely be closing down soon. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Anyone can write a Trustpilot review. Here are 11 ways to become an excellent customer service professional: 1. Good equipment. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. It would also be good to have some hit classes in the morning at 6. If you like swimming, prepare to be hugely disappointed! DISGUSTING!! If you continue to use this site we will assume that you are happy with it. We also ensure all reviews are published without moderation. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Even a reminder email could have helped, Never join this gym, Its not good. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stockton On Tees - AVOID!! The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Plus side, plenty of cardio equipment. I tried to speak to the gym they said there was nothing they could do. So unprofessional. Moreover i received several very abusive emails from them in the days following. The gym had closed down suddenly in November 2021 and hasn't provided a refund. TrugymStop taking payments from new customers when you know full well that you are closed !!!! so you can relax after your workout. Required fields are marked *. TruGym Stevenage. 2023 Trustpilot, Inc. All rights reserved. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The day before, my payment had been taken. Training and fitness levels catered for the individual. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I've asked for head office details and the staff tell me they don't know it. Great for all ages, shapes and sizes! I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I choose at this time to cancel our memberships and truGym continued to take money from my account. Your experience matters. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. 2023 Trustpilot, Inc. All rights reserved. Find out how we combat fake reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Bring back Les Mills Body Combat please! Your experience matters. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. I find I spend more time on looking for the weights I need and connectors rather than actually training! Join the 261 people who've already contributed. Join the 261 people who've already contributed.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 For example, you can easily set up automatic payments, so you're never late. Verification can help ensure real people write reviews about real companies. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. So far, an excellent option for a gym considering the membership prices are cheap. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. I've always felt so welcome at TruGym and enjoy making my daily trips. Your experience matters. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. It does seem that there are other members who have also not been refunded. Published on: January 2, 2023. I then get an email in May saying I would be charged 14 per month. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Date of experience: 19 February 2018 The staff are friendly and the gym is very tidy. Verification can help ensure real people write reviews about real companies. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. A positive and social environment to train and meet people. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. After a few weeks of this i started to get upset. God forbid you request to leave is apparently impossible! Bit apprehensive being a female in my 50s. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. This gym is great! The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff.