Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Regardless of whether you have a bicycle or not, the Ebikemotion app can help you arrive at any destination through smart, bike-specific mapping. If you stop pedalling then the bike will also come to a stop. . We hope this article will help you to troubleshoot simple ebike issues. Switch your electric bike off and wait for 10 seconds. f. Turn on the . Getting error messages can be annoying at times because it means Something is not working right. For a better experience, please enable JavaScript in your browser before proceeding. This issue leads to wear and tear. First-time users receive five free maps for three months. It really is very simple and will quickly become second nature to you. I went for a ride until I got the battery down to 85% and as soon as I connected it back to the charger the error went away. Hey David. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. You could lower the amount of assistance offered slightly. Can you please help or put me in touch with someone? As Jaxx says, the ebikemotion app can be a bit buggy. Turning your smartphone into the ultimate cycle computer that includes the following functions. Literally, all you need for a pedal-assisted ride at your fingertips. The temperature sensor of the controller has been damaged or disconnected. The cutting-edge technology used in the X20 System is designed to create a high-performance riding experience with the best features electric and smart bikes have to offer. One of the key functions of the app for e-bikes is fault diagnosis. Start Activity tracks and logs your riding data similar to Strava. Common ebike errors may include: This error occurs when a throttle cable is damaged or loose. No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. Read her story here. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. Short pressing Button C (middle button) turns the system on and a long press of this same button turns the system off. So for any one running into this problem I might have fixed the issue. My bike is a hot system sold by Hotstream bikes through Amazon. As mentioned briefly above, whenever the button is pressed the LED will always default back to display the current battery level. Swipe right to left to switch between speed and map display. Let the battery rest for 2 hours and replace the charger with a new one. To turn off power assistance, simply double press the button to cycle through the green, amber and red assistance levels and release the button once it flashes white. But why did she turn to an e-bike? Of course, using a lower level of assistance or being judicious with the max assistance results in more range. At which point the LEDs should turn white and then release. Temperature too low during use. Most battery systems use a generic programmed BMS, this only allows cell balancing at the top end of the cell voltage. Solution: Try reconnecting the plugs while checking that none of the pins is bent and everything is connected correctly. The three power assistance levels are pre-set to offer you a set amount of power at each level. Shop Now and Save with Free Shipping in the US. Multiple points of interest can be added to one route, making errands or pit stops a total breeze. Short curcuit at power output. If the system locks, reduce the demand and restart the bike. It occurs when both batteries are fully charged. BEFORE you click the link, please ensure the following; Remember to power up the bike BEFORE opening the app! So, lets find out the common errors and their codes. Check each component on the ebike separately, make sure they do not have loose connections and/or damaged wires. The beauty of this system is that you are fully in control of how much assistance is offered at all times. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. Contact us for further assistance. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. I know exactly what the problem is and, more importantly, the fix. Have you any clue what a 68h code might be? It appears when the throttle is loose and cannot return to the initial position. He successfully installed parts and battery. With proper maintenance, these can be eliminated. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What electronic drive system does it use? Bosch Performance Line Nyon Owner's Manual. Seems to be a real issue with this battery after reading this thread. I spoke to the dealer and he said there should be an error message posted. How do you change between the Cycling Modes when you are riding and you dont have a phone? The Battery Pack voltage is not correct for this system. The app is compatible with all of the e-bikes in our range. This is often referred to as electric bike error 5 If pressed again the unit will vibrate twice to let you know that no assistance is being offered. For the full list of error, always consider the manufacturers manual guide. It uses a widget technology and allows users to completely set up the information they need to see. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. Belts can slip when there is too much friction or if the belt is over-tightened. Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube? It is important to note that electric bike error codes may vary with different manufacturers. This cage replaces the bottle cage situated on the seat tube of the bike. Allow the battery to heat up slowly in a warm place. Is this a faulty control box by chance. One charge cycle is equal to charging the battery from 0 to 100% once, 80-100% 5 times or 25 to 100% 3 times. Therefore, when necessary, it's more than capable of doing its share of hard work up a steep hill. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. GAIN TECHNICAL SPECIFICATIONS GEOMETRY SIZE 1 - SEAT TUBE (C-T) 2 - TOP TUBE (EFF) 3 - HEAD TUBE 4 - CHAINSTAY 5 - BB HEIGHT 6 - BB DROP 7 - WHEELBASE 1016 1022 1037 1051 1067 8 - HEAD ANGLE. 0000002715 00000 n Hello dubman. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. %PDF-1.5 % When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Click the owl icon to create an account if you don't have one already. I got the issue yet again after a few months. Restart the eBike System. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. The new external battery kits to install on any bike that has the Ebikemotion X35 motor system. False battery polarization. Saturday: 10am5pm If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive on your computer. Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. Electric bikes light lines power output failure or assist light error. Our aim was to create the lightest range of electric bikes in the world. Sign up forin-stock updates and discounts! 203. Apple watches can be connected and will show ride data, but NOT heart rate. Check the cable; try unplugging and replugging. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. People who use electric bikes often get some error codes on the display. Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. Check to find out if anything is blocking it or not. do NOT contact me with unsolicited services or offers. If error perists replace the chareger with a new one. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. Bosch PowerPack 300, 400, 500 Owner's Manual. If pressed again the unit will vibrate twice to warn you that maximum assistance has been reached. What sort of range can I expect from the bike? Seems as though it will start now but shuts down momentarily. Is the amount of assistance supplied by each individual assistance level configurable? Why would this be useful? Letting you keep track of everything from charge status to training data and performance analysis. Its on a dual motor e cells super monarch. This video above details how to set up the Ebikemotion app, pair it to your bicycle, and basic overview of how to navigate the app. I found the meaning on this site: https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Also make sure that the battery prongs line up properly. This year's list contains 78 items which scored a 9 or 10/10 with our tech team - this gear is the best of the best, and . Bosch Performance Line Nyon Owners Manual, Bosch PowerPack 300, 400, 500 Owner's Manual, Bosch Active/Performance Line Charger Manual, Bosch Active Line 25kph Drive Unit Manual, Bosch Performance Line 25kph Drive Unit Manual, Bosch Performance Line 45kph Drive Unit Manual. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. This is a very important project for a big grade and he needs expert help. 02. I had worked there for almost six years, and later I quit the job and started my own business where I sell different types of e-bike and their tools and accessories. Charge system for 3 hours until error disappers. In this case your accessory exceeds the specifications of our output. Enable option "File and Printer Sharing for Microsoft Networks" in Local Area Connections > "Network Adapter">Properties> "Networking" Tab> Check box " File and Printer Sharing for Microsoft Networks". Where the instructions refer to a 'short press this indicates one quick press of the button and then release. At least one hall sensor wire of the motor may be damaged or disconnected. Bosch Active/Performance Line Charger Manual. Check cables and connect charger. If code persists, test with a new controller. Adam, A bike that's so light that when the motor is disengaged it creates little drag and seamlessly blends into the background. Our aim is to simplify the instructions to make riding your new e-bike as easy as .well riding a bike! Solution: Check if the speed sensor and magnet have been installed correctly. Reduce power demand and restart the bike. I will be calling the retailier tomorrow but expecting no solution as this seems like and issue with the battery or charger. From flat, the battery takes 3.5 hours to reach full capacity. Fatal Error. Also, with the help of the eBike app, you can see the details errors. Hi, Check charge point and charger. Contact our helpful and friendly customer service team for assistance. Its a tendency practiced by many riders. To do so you would have to remove the bottom bracket and crankset. High voltage or incorrect battery use on the bike shows electric bike error code 7. Sunday: Closed. Upon your first time using it, youll encounter a login screen. thanks for checking out our blog post about the Orbea Gain. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. Codes d'erreur Bosch Le Bosch Performance CX est le moteur eMTB le plus utilis sur le march. If there is no change, check the connection or try a different charger. I never got an email and I can create an account. An optional range extender is also available which extends the available range by up to 70%. ]#!MG;$sEEgm{VXBNK9^w`H0 y!qA4C+`Y& 0000030681 00000 n S6 Evo Neo 50 pts. The motor is a pedal-assist system (pedelec), a sensor detects the pedalling rhythm and provides assistance based on the assistance level selected. Had the same issue with my new bike, Orbea acknowledged an issue with the current firmware. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. Check that the charger is in good condition. Improper connection between the display and controller-. Check the wires of the pedaling sensor (PAS) and Motor Sensor. Up top, weve highlighted via video how to use the bicycles major features. Behavior Turn off enable contextual audio advice to eliminate sound notification Turn off enable summary audio advice - notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. Battery Charge 25 pts. Scott Sports. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. Bosch Active Line 25kph Drive Unit Manual. This subscription is good for eight total maps, with a map totaling one complete state. EBM Explained 50 pts. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. It occurs when the controller gets to its maximum temperature level. Motor cable is not connected. Communication error issues can cause while there is an error between the controller and display. Try to restart the engine. What if you already have power and still can not get the bike to move? Stop charging and allow system to rest for 30 minutes with bicycle turned off. Its no doubt that at some point, you may encounter one or some of the errors discussed above. Check your battery voltage. You are using an out of date browser. 0000000016 00000 n You may also have a blown fuse in the battery itself. Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. Power supply problem in the HMI bus. Can I alter the assistance levels provided by the motor system? You can try a different controller if you have one or ask for a replacement from the supplier. We fully advise new bike owners to experiment with the settings for each level to find what works for them. There you have the most commonly experienced electric bike error codes explained. Display shows a motor on it and front motor does not work. Saturday: 9am6pm I guess now I will try to take it to a dealer for an update such a shame a bike at this price point has such issues. Its a bitter truth that these useful electric bikes come with such error issues. Instead, a port located just above the bottom bracket provides easy access to charge the battery. If this doesnt work, the speed sensor could be broken and needs replacement. Should an error occur with the system, the app will display an error code. startxref Temperature too low during charging. Squeeze the two outer prong connectors on the battery mount inwards, making sure the battery has a solid connection with the mount. Hello, this is Evan Larry. Battery blocked by a short circuit. TuesFri: 10am6pm The ebikemotion ones are inordinately expensive at 549 . In this article, we dig deeper into this and see how to fix electric bike error codes. Not really sure what else to suggest here if there are no codes shown off. We've got you covered with our in-depth e-bike operation guide. For any error, your electric bike will flash a light indicator or display an error code. One or more hall sensor cables could be disconnected or damaged. hb```b``c`e``9 l@1Oi"aKL"E?TWWYoPzznCV mNGE2yj I^q.:d5l!HJzY?35;f8\IX!1hLe+8'e? The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. Replacing the, Why would you consider upgrading electric bicycle battery from 48v to a 52v battery, Health and the environmental benefits of ebikes. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Usually, an ebike light will be flashing, displaying error codes as a warning to bikers that something is wrong with the system and needs fixing. I just had it on charge the entire night and went to check now in the morning and still the same error. A companion app is also available to download which displays such details on any smartphone. I was named his supervisor and certainly want to help! Seems to be a common problem. Discharge the battery and then recharge it. 0000017068 00000 n It will switch into an emergency mode or stop working completely. Hi: I too have an Orbea Gain. It's a tendency practiced by many riders. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. The battery used on the bike produces higher than the required voltage. 204. Have connections and connections checked. Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. If the problem persists, contact your eBike dealer. We have looked at the chart of errors on this site. The IWOC ONE controller found on e-road bikes like the Orbea Gain, the Pinarello Dyodo, and the upcoming Colnago E64 eschews a full display for a single button with colors that indicate battery life, pedal assist levels, and more. Check for silicone interference, corrosion damage, or loose or damaged cables. Bosch Battery Pack Owner's Manual. 6YVL. Alongside this intelligent system, there's also an easy to use . What should I do if my treadmill is slipping? Unplug brake pads, and to check each brake, restart the bike. Ebike.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Common Electric Bike Error Codes and Solutions, Electric Bike Error Codes List and Description, When the hall sensor is loose or blocked by silicone residue. If the problem persists, contact your eBike dealer. Wait until the temperature drops. Want a bike quick? The bike and hub driven motor drive system components are IP54 rated so are protected against splashing but not full immersion. MonFri: 9am7pm Connect the charger to your computer using the micro-USB port. This service is subscription-based and requires renewal annually. Power Output Failure in the lights line. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Error in the communication with the Remote control. You can find more detailed information about the companion app in our separate MAHLE app blog. This is the MAHLE X35 SmartBike System. Monday - Friday: 9am - 4pmSaturday - Sunday: Closed, Then check input voltage (P03) through your, And Error code 07 does not always indicate a hub motor problem. Along with 20+ other leading bike companies, Cannondale is proud to be a part of the e-bike battery recycling program organized by PeopleForBikes and administrated by the not-for-profit Call2Recycle. Ive luckily have not had any issues. 2014/15 Easy Motion Evo City Error Code 12, EBike sensor battery low warning on M20 Gain. To turn the system on, short press the button and the LEDs will illuminate. Loosen the controller and re-plug the hall sensor plug. Once you connect your bike to the app you are able to select 1 of 3 cycling modes. Will be returning it to the dealer tomorrow. Inspect the motor sensor and peddling sensor wires. Read caring for your electric bike to find our top tips for maximising battery life. When we first considered branching out into the e-bike market, the brief was not simply to create a range of advanced e-bikes. The MAHLE X35 employs a slimline Panasonic battery that is fully enclosed within the downtube and gives our bikes their stealth looks. We've received plenty of questions regarding app setup and features. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Update files are available for remote repair, please contact CSG warranty. Speed Sensor error - Motor consumes but Speed not received from sensor. Simply contact us, quote the code, and we can check to see what this refers to and how we can resolve the issue. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Then I wouldn't be too concerned. With the app, you have a wealth of ride information at your fingertips. Check wiring and the accessory connected to the light line. This is a Class 1 e-bike, so the maximum pedal-assist speed is 20 MPH. Sounds like only a problem with the app, and nothing to do with the battery or drive system. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. I am trying to understand the relationship between Cycling Modes and Assistance levels. 2. The assistance will still work but only for approximately 50 miles. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. Salt Lake City, UT 84105 Switch off the eBike and allow the drive unit to either cool down or heat up to the permissible temperature. Check connection or contact your authorized dealer. If you have previously registered with the older ebikemotion app you will still need to register. I am not sure if this will comeback but for now it seemed to fix it. Accepting the change you have made maps those levels and the mode to the controller. If the error persists, try a new charger.". Ebikemotion know about this issue and have issued a firmware update to solve it. We showed what the error code means, along with some solutions. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . Left it unused for a few weeks, came to use it today and couldn't get past the link flashing light. Do I need to pedal to ride this bike? Also, when the software encounters and the connection interrupted. Tried to restart the system, couldn't even let me do that. This can be very annoying if left on, be sure to turn it off! Select the Pulsometer option and follow the instructions. Treadwell Neo How To Videos 25 pts. At this time, you should open the eBike app from your smartphone and can get the detailed error description. However, if it flashes white then the motor will not provide any additional assistance. If the system locks, please restart the eBike System. Charge the battery within the appropriate temperature ranges. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. Error codes can differ according to different brands. The app raises interaction between bike and rider to a new level. I have had a error code that shows itself on my ebikemotion app while riding. Can I ride this in the wet? Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured).
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